July 29, 2019
Are you going to the HCI Employee Engagement Conference? So are we!
Stop by our booth or attend one of our sessions below to engage with Second City Works.
Session: The Employee is Always Right: Utilizing Empathy When Introducing Change
Monday, July 29 from 4:35 pm - 5:15 pm
Kat Barker, Director, Writer, Facilitator and Performer, Second City Works
Tyler Dean Kempf, Improviser, Writer and Director, Second City Works
Change in the work place is usually focused on two different goals: The customer experience or the bottom line. But what about your employees?
Change can be difficult for many employees to grapple with, and for good reason. It’s human instinct to fear the unknown. But what if you had the tools to introduce changes into your organization that not only alleviated some of your employee’s stresses, but also energized and prepared them for what is to come?
At The Second City, we have to be flexible and nimble when we’re improvising on stage. We never know what’s going to happen until it happens. Our exercises will provide you with new ways of preparing your employees for the unknown while opening your eyes to what they may be feeling when you introduce change into their day-to-day lives.
You will learn:
- Communication techniques that allow your employees to speak about their experiences and feel heard.
- Improv techniques that improve your agility and flexibility, as well as new ways to introduce change to the work place.
- Engagement exercises that you can take back to the office to allow your employees to increase their focus, intention, empathy and overall commitment as individuals to the goals of your business
Session: Surveying Employees to Improve the Customer Experience
Monday, July 29 from 2:25 pm - 3:05 pm
Kat Barker, Director, Writer, Facilitator and Performer, Second City Works
Michael J. Schroeder, CEO, Kantar TNS Employee Insights
Tyler Dean Kempf, Improviser, Writer and Director, Second City Works
About HCI Employee Engagement 2019 Conference
The 2019 Employee Engagement Conference will give you actionable tools and strategies to take
part in the revolution that is already driving business results for leading organizations. Learn how
cutting-edge companies craft employee experiences that align to business goals and how those
experiences create a culture of values, support, high performance, and sustained innovation.
Can’t make it to HCI Employee Engagement Conference? That’s okay. We can come to you. Contact us to learn how we help improve team communication, collaboration and performance by using the same tenets of improv pioneered on our iconic comedy stages.
